Thank you for shopping with us at Healvent.shop! Below is our shipping policy to ensure a smooth and transparent delivery process.
Shipping Information
I JUST PLACED AN ORDER, WHEN WILL IT SHIP?
Please allow 1-2 business days of processing for your order to ship out.
HOW LONG IS THE SHIPPING TIME?
-
Average transit times to Europe: 7-10 business days.
-
Average transit times to International: 7-14 business days.
WILL I RECEIVE A TRACKING NUMBER?
Yes—we provide tracking for every order. Tracking details will be available once your product ships. Items may be shipped from different global fulfillment centers, as we source quality, affordable products through our research team.
CAN I CANCEL MY ORDER?
You can cancel your order with no penalty if done within 24 hours of placing it. If the item has already shipped, email us at markwang2025a@outlook.com with the subject line "CANCEL."
I ENTERED AN INCORRECT ADDRESS！
If you misspelled or auto-filled your address incorrectly, reply to your order confirmation email with the correct details. Notify us immediately at markwang2025a@outlook.com—we can correct valid address errors within 24 hours.
MY ITEM ARRIVED DAMAGED
We ship every item with extra padding, but ~1 in 1,000 products may arrive damaged due to mail service mishandling.
-
Provide your order number.
-
Share a photo of the damaged product.
Once received, we’ll send a free replacement.
I HAVE A QUESTION THAT WASN’T ANSWERED—CAN YOU HELP？
Please contact us anytime. Our customer service hours are:
-
Monday–Friday: 9:00 AM – 5:00 PM
-
Saturday: 10:00 AM – 6:00 PM
-
Email: markwang2025a@outlook.com
